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EBay Initiative
| Wednesday, October 31st, 2007 | | Steve Gold, Mark Cawley, Dave Sarjant and Gary Park from VW Yeovil have launched an eBay shop, Loder | |
Steve, Mark, Dave and Gary see it as another means to attract business, whilst at the same time moving and recycling stock – and they have kicked off to a great start. The criteria for opening a shop on eBay are to make 10 successful, well referred transactions by eBay’s standard method – the guys have 13 at 100%.
All the best guys – great idea!
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A Day In The Life Of… Ian Gill, Group Quality Manager
| Wednesday, October 31st, 2007 | | Ian has been in the motor trade for 25 years, and started with Loders seven and a half years ago as | |
Ian spent a huge amount of his time ensuring quality levels were met, became quite the expert and led Dorchester VW to a pass first time, a major achievement in the eyes of the Loders Group. Ian was then asked by Loder’s teams at Audi and Skoda to advise and guide them through their assessments.
With the broad understanding and knowledge Ian gathered through his experiences with VW, Audi and Skoda, the role of Group Quality Manager blossomed. Along with various manufacturer’s standards of quality, Loders now also has its own controls and Ian makes sure these are complied with by visiting our dealerships, Accident Repair Centres and workshops.
Twice a month, Ian has informal visits with managers at our After Sales workshops, to check aspects such as how customer property is being handled, how presentable staff members are and the productivity of the department. This is constructively fed back to the teams, and entered in to an After Sales league! On a more official basis, Ian also carries out a quarterly audit to review Loder’s standard of quality within the business, including sales, service and parts. In the most recent audit, Skoda scored the highest in the Group with 93% - much to the delight of Sean Pearce, Skoda’s Brand Manager!
Ian has been Group Quality Manager for nearly two years and his continual monitoring of standards plays a huge part in upholding the business’s great reputation and the quality service we are renowned for.
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Profiling …. Chris Wilkinson, Yeovil Audi Centre Host
| Wednesday, October 31st, 2007 | | After travelling all over the world with the Royal Navy in minesweeping squadrons and serving 30 yea | |
From the police force to Loders, Chris continues to shows his ability to deal with people, whatever the situation. Chris’s responsibilities at Loders revolve around making anyone and everyone that walks in to Yeovil Audi feel welcome. He makes sure that from start to finish their needs are met and that they leave with a smile!
Making the most of his skills, Chris has trained to be a professional toastmaster - certainly not a skill that everyone can boast about! He graduated from the School of Professional Toastmasters, Suffolk, in 2003 and has trained in all aspects of Toastmasters skills – so look out for him at the next corporate event, awards ceremony, sporting event or wedding reception you go to, or if you need his services log on to www.firstchoicetoastmaster.co.uk !
His talents don’t stop there – Chris is also a qualified sailing instructor and powerboat instructor as part of his involvement with the Sea Cadets, and is skilled in many water sports activities. He has led drug awareness campaigns, both as part of his police work, but also in his own time.
Loders would like to extend a warm welcome to Chris and his multitude of skills and experience!
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Welcoming New Faces To Loders
| Wednesday, October 31st, 2007 | | New Sales Administrator, Angela Hallissey, joined Dorchester Toyota in September. She has already h | |
Angela is working with her daughter, Joanna, for a charity called KIDS Worldwide, (Kids Integrated Development and Shelter), which seeks to improve the quality of life for children from disadvantaged backgrounds. They first came across the charity when Joanna’s husband, a Royal Marine Commando, went on his first tour and as a result, last year Joanna went to Ghana with the charity to teach at two schools.
With the help of family and friends, Angela and her daughter are now trying to raise funds as well as ‘know-how’ in order to ship 30 recycled computers out to schools in Ghana. If they succeed, MICROSOFT has promised to provide a computer, its software and necessary IT training for each and every school in Ghana.
With the help of the IT for Africa charity, Angela and Joanna already have the computers and over the next few weeks have meetings with various charities to ask their advice on how to get the goods out of the docks when they reach Ghana - this is their biggest hurdle. Now they need to raise £4000 to transport the computers to their destination.
Joanna won an award from the Lord Mayor for her report on the experience she had in Ghana, and on Tuesday 27 November, the mother - daughter team is attending an awards ceremony hosted by the Chairman and Trustees of the Lord Mayor's Anniversary Awards Trust at the Mansion House. Joanna will use her prize money for her air fare and will appeal during her awards speech for more money, computers and knowledge to be donated towards this cause.
If anyone would like to support this challenge please be in touch with Angela.
After three and a half years away, Sarah Sculthorpe re-joins Loders at Yeovil VW with even more experience. Sarah used to work at Yeovil Toyota and is pleased to be back working as Fleet Sales Specialist.
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TPS = Team Proves (great) Success!
| Tuesday, October 30th, 2007 | | TPS Yeovil has now passed the one million pound milestone | |
TPS Yeovil has now passed the one million pound milestone and the team is going from strength to strength! Since opening in December 2006, TPS Yeovil has met every single one of its monthly targets, and has made a clean sweep of picking up all the prizes in the recent TPS Extreme Pioneer Performance incentive scheme - the forerunner of a new incentive scheme for staff in the TPS network.
Bob Blamey, a representative from the incentive scheme, commented on TPS Yeovil: “Staff really took the bull by the horns and as a result, finished in first place, not only in the overall competition, but also in the supplier-sponsored tactical competitions as well.”
The TPS team has also been visited by trade magazine, TPS Network News and a lengthy interview with Manager, Peter Marchant has been featured in Issue 4, out now! Here’s a snippet:
“We aim and succeed in providing exceptional customer service. That means the right part first time, answering telephone calls efficiently and having well trained staff who know what is expected from them.” Peter Marchant
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