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TPS = Team Proves (great) Success!
| Tuesday, October 30th, 2007 | | TPS Yeovil has now passed the one million pound milestone | |
TPS Yeovil has now passed the one million pound milestone and the team is going from strength to strength! Since opening in December 2006, TPS Yeovil has met every single one of its monthly targets, and has made a clean sweep of picking up all the prizes in the recent TPS Extreme Pioneer Performance incentive scheme - the forerunner of a new incentive scheme for staff in the TPS network.
Bob Blamey, a representative from the incentive scheme, commented on TPS Yeovil: “Staff really took the bull by the horns and as a result, finished in first place, not only in the overall competition, but also in the supplier-sponsored tactical competitions as well.”
The TPS team has also been visited by trade magazine, TPS Network News and a lengthy interview with Manager, Peter Marchant has been featured in Issue 4, out now! Here’s a snippet:
“We aim and succeed in providing exceptional customer service. That means the right part first time, answering telephone calls efficiently and having well trained staff who know what is expected from them.” Peter Marchant
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Audi UK To Yeovil Audi
| Wednesday, October 31st, 2007 | | On Tuesday 2nd October, Director of Audi UK, Jeremy Hicks visited Yeovil Audi and met with Brian Kee | |
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Jeremy was taken on a tour of the building, met Loders’ technicians and took a moment to have a picture taken in front of the R8, launched in June. We’ve had feedback that Jeremy was very impressed and enjoyed his visit, so thanks go to everyone who worked towards making sure it was a success!
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Wet But Worthy…and Some Wins!
| Wednesday, October 31st, 2007 | | Teams from Yeovil VW and Yeovil ARC took part in a Charity Golf Tournament at Halstock Golf Course i | |
The weather was forecast to be slightly overcast with possible showers and turned out to be constant sheets of heavy rain for the entire day! With true Loders’ determination, the teams continued on through the day, which was in the end, very rewarding! With the assistance of Chris Lock, ARC Yeovil took the team prize and
Gary Park took third place overall.
A fantastic day apart from the weather and a great result - well done guys!
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EBay Initiative
| Wednesday, October 31st, 2007 | | Steve Gold, Mark Cawley, Dave Sarjant and Gary Park from VW Yeovil have launched an eBay shop, Loder | |
Steve, Mark, Dave and Gary see it as another means to attract business, whilst at the same time moving and recycling stock – and they have kicked off to a great start. The criteria for opening a shop on eBay are to make 10 successful, well referred transactions by eBay’s standard method – the guys have 13 at 100%.
All the best guys – great idea!
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A Day In The Life Of… Ian Gill, Group Quality Manager
| Wednesday, October 31st, 2007 | | Ian has been in the motor trade for 25 years, and started with Loders seven and a half years ago as | |
Ian spent a huge amount of his time ensuring quality levels were met, became quite the expert and led Dorchester VW to a pass first time, a major achievement in the eyes of the Loders Group. Ian was then asked by Loder’s teams at Audi and Skoda to advise and guide them through their assessments.
With the broad understanding and knowledge Ian gathered through his experiences with VW, Audi and Skoda, the role of Group Quality Manager blossomed. Along with various manufacturer’s standards of quality, Loders now also has its own controls and Ian makes sure these are complied with by visiting our dealerships, Accident Repair Centres and workshops.
Twice a month, Ian has informal visits with managers at our After Sales workshops, to check aspects such as how customer property is being handled, how presentable staff members are and the productivity of the department. This is constructively fed back to the teams, and entered in to an After Sales league! On a more official basis, Ian also carries out a quarterly audit to review Loder’s standard of quality within the business, including sales, service and parts. In the most recent audit, Skoda scored the highest in the Group with 93% - much to the delight of Sean Pearce, Skoda’s Brand Manager!
Ian has been Group Quality Manager for nearly two years and his continual monitoring of standards plays a huge part in upholding the business’s great reputation and the quality service we are renowned for.
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Profiling …. Chris Wilkinson, Yeovil Audi Centre Host
| Wednesday, October 31st, 2007 | | After travelling all over the world with the Royal Navy in minesweeping squadrons and serving 30 yea | |
From the police force to Loders, Chris continues to shows his ability to deal with people, whatever the situation. Chris’s responsibilities at Loders revolve around making anyone and everyone that walks in to Yeovil Audi feel welcome. He makes sure that from start to finish their needs are met and that they leave with a smile!
Making the most of his skills, Chris has trained to be a professional toastmaster - certainly not a skill that everyone can boast about! He graduated from the School of Professional Toastmasters, Suffolk, in 2003 and has trained in all aspects of Toastmasters skills – so look out for him at the next corporate event, awards ceremony, sporting event or wedding reception you go to, or if you need his services log on to www.firstchoicetoastmaster.co.uk !
His talents don’t stop there – Chris is also a qualified sailing instructor and powerboat instructor as part of his involvement with the Sea Cadets, and is skilled in many water sports activities. He has led drug awareness campaigns, both as part of his police work, but also in his own time.
Loders would like to extend a warm welcome to Chris and his multitude of skills and experience!
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Welcoming New Faces To Loders
| Wednesday, October 31st, 2007 | | New Sales Administrator, Angela Hallissey, joined Dorchester Toyota in September. She has already h | |
Angela is working with her daughter, Joanna, for a charity called KIDS Worldwide, (Kids Integrated Development and Shelter), which seeks to improve the quality of life for children from disadvantaged backgrounds. They first came across the charity when Joanna’s husband, a Royal Marine Commando, went on his first tour and as a result, last year Joanna went to Ghana with the charity to teach at two schools.
With the help of family and friends, Angela and her daughter are now trying to raise funds as well as ‘know-how’ in order to ship 30 recycled computers out to schools in Ghana. If they succeed, MICROSOFT has promised to provide a computer, its software and necessary IT training for each and every school in Ghana.
With the help of the IT for Africa charity, Angela and Joanna already have the computers and over the next few weeks have meetings with various charities to ask their advice on how to get the goods out of the docks when they reach Ghana - this is their biggest hurdle. Now they need to raise £4000 to transport the computers to their destination.
Joanna won an award from the Lord Mayor for her report on the experience she had in Ghana, and on Tuesday 27 November, the mother - daughter team is attending an awards ceremony hosted by the Chairman and Trustees of the Lord Mayor's Anniversary Awards Trust at the Mansion House. Joanna will use her prize money for her air fare and will appeal during her awards speech for more money, computers and knowledge to be donated towards this cause.
If anyone would like to support this challenge please be in touch with Angela.
After three and a half years away, Sarah Sculthorpe re-joins Loders at Yeovil VW with even more experience. Sarah used to work at Yeovil Toyota and is pleased to be back working as Fleet Sales Specialist.
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Loders Takes Top Three Spots At RNLI Raft Race… Again!
| Monday, November 5th, 2007 | | Loders took the top three spots at this year\'s Royal National Lifeboat Institution (RNLI) Raft Race | |
Loders took the top three spots at this year's Royal National Lifeboat Institution (RNLI) Raft Race held at Bridport in July, for the second year in a row. First across the finishing line was the team from Dorchester VW, closely followed by teams from Yeovil Audi and Yeovil ARC. Thousands of visitors turned up to see the hand built rafts race down the River Brit, which not only battled to keep afloat but also fought against water bombs and canons on the way to the finishing line.
The raft race attracted 16 raft teams from throughout the area and raised £2,500 for the RNLI. Each raft was built from scratch by the individual teams and spectators watched as Wallace and Gromit, Sharks and even teams dressed as babies rowed their way to the finishing line. The team from Dorchester VW rowed its way to victory in a striking red dual canoe ‘Rif Raft’, winning the Eric Hamlet Trophy, whilst Yeovil Audi ploughed through in single canoe ‘Sharky’ and Yeovil ARC in a replica car raft - after rescuing team members from the murky depths of the River Brit!
Fingers crossed we’ll make it a hat trick in 2008!
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Driving In To The Community
| Tuesday, November 6th, 2007 | | Loders is in initial discussions with YTFC | |
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Loders is in initial discussions with YTFC with the aim of sponsoring Yeovil Town Football Club’s Community Football Scheme with up to five cars. This is another way for Loders to reach out to its local community and become involved with YTFC’s businesses and fans.
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Loders Celebrates Long Service Awards Scheme
| Thursday, November 29th, 2007 | | Loders Motor Group is thanking and congratulating ten of its employees | |
Loders Motor Group is thanking and congratulating ten of its employees, who between them have 180 years of expertise working with the privately owned, South West business.
Brian Keene Managing Director of Loders Motor Group comments: “We are extremely fortunate and grateful to have people in our team who have such longstanding experience, and it’s important that as a Group we recognise this and celebrate it. Keeping people at Loders who have seen the company grow from a small family business to the successful regional business it is today ensures that we hold on to our culture and maintain our direction.”
Loders marks long service every year as employees reach important milestones in their careers. An impressive 16% of the Loders’ team has worked at the company for over 10 years. “Our team is our greatest asset and we are proud that this year we are rewarding Steve White for being with Loders for an amazing 35 years. We are also presenting awards for 25 years, 20 years, 15 years and 10 years so this is a very special occasion,” said Brian Keene.
As the longest standing employee at Loders, Steve White has been with the company throughout its development - Loders is now one of the largest independently owned Motor Groups in the South West, with 260 employees and six dealerships.
“As the Loders Group expands its workforce, we are more and more aware that our professionalism and genuine customer satisfaction must grow with us, having people that understand the very core of our business is key. We look forward to ongoing success and many more long service awards,” concludes Brian.
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Great 08 Offers
| Tuesday, January 1st, 2008 - Monday, March 31st, 2008 | | The latest offers from Loders Motor Group | |
You could receive up to an an extra £2000 towards a new car this season.
There’s a whole range of fantastic offers available from Loders Motor Group including:
Existing Customer Loyalty bonus*
Audi
A3/A4/A6 Upgrades worth up to £2,880*
Toyota
0% Finance across our feature models*
Huge Customer savings on selected models* Volkswagen
Save £1000 on selected models current list price*
Finance offers across the range with Volkswagen Solutions*
Free accessories on selected models*
Skoda
0% finance on selected models*
Free upgrades/accessories*
Free insurance*
WWW.LODERSOFFERS.CO.UK
*Award amount will vary according to make, model, manufacturer support and stock availability. Offers subject to model, availability, manufacturer support and stock. Offer can not be used in conjunction with any other offer. Offers are on a first come first served basis, alternative offer subject to terms and conditions may be given at discretion of participating dealerships. Offer finishes March 31st 2008. To qualify for this offer all vehicles must be registered by the end of March 2008. Please ask for full terms and conditions.
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Great 08 Offers
| Tuesday, January 1st, 2008 - Monday, March 31st, 2008 | | The latest offers from Loders Motor Group | |
You could receive up to an an extra £2000 towards a new car this season.
There’s a whole range of fantastic offers available from Loders Motor Group including:
Existing Customer Loyalty bonus*
Audi
A3/A4/A6 Upgrades worth up to £2,880*
Toyota
0% Finance across our feature models*
Huge Customer savings on selected models* Volkswagen
Save £1000 on selected models current list price*
Finance offers across the range with Volkswagen Solutions*
Free accessories on selected models*
Skoda
0% finance on selected models*
Free upgrades/accessories*
Free insurance*
WWW.LODERSOFFERS.CO.UK
*Award amount will vary according to make, model, manufacturer support and stock availability. Offers subject to model, availability, manufacturer support and stock. Offer can not be used in conjunction with any other offer. Offers are on a first come first served basis, alternative offer subject to terms and conditions may be given at discretion of participating dealerships. Offer finishes March 31st 2008. To qualify for this offer all vehicles must be registered by the end of March 2008. Please ask for full terms and conditions.
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Yeovil Company Leads The Way In Europe
| Thursday, January 24th, 2008 | | One year on, the one million pound milestone passed, five awards received, every monthly target met | |
and one brand new premises – Yeovil Trade Parts Specialist (TPS) centre is leading the way and celebrating a successful first year. One of the first trade outlets of its kind in Europe, Yeovil TPS (part of Loders Motor Group) was launched on 15th December 2006 by the Volkswagen Group UK, as an exciting development of Loders Volkswagen Trade Centre business at Houndstone Business Park.
Peter Marchant, TPS Manager at Yeovil TPS, comments: “It has been an incredible first 12 months for the team at Yeovil TPS. We were extremely privileged to be selected as one of Europe’s first TPS locations and it is great to see that the investment made here in Yeovil has translated into a revived parts service for independent repairers throughout our trading territory.”
The team of 14 staff at Yeovil TPS focuses on serving the needs of local independent repairers for Audi, SEAT, Skoda and Volkswagen passenger car and commercial vehicle parts. As the centre operates as an agency of Volkswagen Group UK, there is a larger stock of parts held locally than ever before and this ensures rapid delivery, which in many cases means on the same day the order is received.
Peter concludes: “We moved into our new premises at the beginning of December and now we have even greater capacity to store parts and have a greater depth of stock. We aim and succeed in providing exceptional customer service – that means the right part first time, answering telephone calls efficiently and having well trained staff who know what is expected of them. We will always strive for even better parts availability, more daily deliveries and importantly, even more competitive trade part prices to meet our customers’ needs. The message to our customers is that it’s business as usual – just even better.”
Yeovil TPS also made a clean sweep of picking up all the prizes in the recent TPS Extreme Pioneer Performance incentive scheme - the forerunner of a new incentive scheme for staff in the TPS network.
For more information about Yeovil TPS please call tel: 01935 477393 or visit its new premises at Yeovil TPS, Yeovil Trade Park, Merlin Road, Yeovil, Somerset, BA20 2EB. For further information about the Loders Motor Group, please contact Group Marketing Manager Dale Cullen on tel: 01935 411808 or email: marketing@loders.co.uk
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Empowering People To Get Out On The Water
| Saturday, March 1st, 2008 - Sunday, November 30th, 2008 | | Toyota Dorchester has provided SailLaser at the WPNSA with a new powerful Toyota Hilux | |
Loders Toyota Dorchester has provided SailLaser at the Weymouth and Portland National Sailing Academy with a new powerful Toyota Hilux as part of its sponsorship for the neighbouring business’ Community Sailing Scheme. The strong and robust vehicle will cope easily with the high demands put on it by the SailLaser team, such as launching and recovering boats of all sizes and carrying equipment and boat parts to and from the water’s edge.
Jon Wells, Brand Manager for Loders Toyota Dorchester, explains: “We are extremely pleased to have built a strong association between Loders and SailLaser, and to be supporting local people and their leisure interests in the area. It is incredible to have SailLaser, its world class facilities and Olympic standards right on our doorstep – the combination provides an exceptional opportunity for people of all ages and abilities to get out on the water to enjoy themselves and learn how to sail at all levels. The Hilux is perfectly suited to SailLaser’s needs and we hope it will make life a little easier for the team!”
SailLaser is Laser’s flagship sailing centre and provides first class coaching for adults, children, beginners and experts. One of SailLaser’s key missions is to work with local trusts and schools to ensure that the Centre is accessible, inclusive and available to all people regardless of ability, age or experience.
Matt Bridge, Centre Manager at SailLaser comments: “Moving boats and equipment to and from the water’s edge is heavy work and the Hilux will undoubtedly provide us with the strength needed and ensure a high level of safety. By working alongside Loders Toyota Dorchester we hope to reinforce the message that the facilities and expertise we have here at SailLaser are as much for the local community as they are for the Olympics in 2012. I would like to thank Loders for its generosity – and look forward to building on our relationship in the future.”
The relationship between Loders Toyota Dorchester and SailLaser offers many benefits for both the businesses’ customers:
- All Loders’ customers are able to enjoy three hours of personal tuition at SailLaser for £10 per person or £20 for a family . No prior experience is necessary and all specialist equipment is provided.
- All SailLaser customers can receive an additional £100 voucher and a 3+ loyalty scheme card when they exchange their existing car for a new or approved used vehicle at Loders Toyota Dorchester.
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Loders Links With Local Charity
| Tuesday, April 1st, 2008 - Sunday, September 7th, 2008 | | Loders has teamed up with Help the Aged Dorset to support the Charity’s new fundraising initiative | |
Loders Motor Group has teamed up with Help the Aged Dorset to support the Charity’s new fundraising initiative, which is being launched at eight events throughout Dorset this spring and summer. Visitors to the events will be invited to guess the registration of a number plate that belongs to a new car. The person that guesses correctly will win a car worth up to £10,000, selected from a wide range of Skoda, Toyota or Volkswagen models at Loders Motor Group. The competition costs £1 to enter and all the money raised will be used to provide services for older people in the County.
Derek Wakefield from Help the Aged Dorset, comments: “We are looking forward to another busy season at Dorset’s country fairs and events as this is always an important time to raise much needed funds for the Charity. To have the support of Loders makes this year especially exciting, particularly because we are being lent a car to display at each of the eight events as a way to draw people’s attention to the competition and raise more funds. We really enjoy working alongside a local company and appreciate all the support and guidance Loders has provided.”
For over 20 years, Help the Aged Dorset has raised funds to provide a range of services to help older people including: 12 minibuses, community alarms, free fitting of security locks and smoke alarms, equipment and facilities for residential care, nursing homes and day centres, gardening help, shop mobility and support for small clubs.
Dale Cullen from Loders Motor Group explains: “Loders Motor Group has grown from a family business that has its roots in Dorset. We feel it is important to be part of and support local events and fundraising activities led by the community that surrounds us. Help the Aged Dorset is an invaluable resource to have in the County and Loders is delighted to be working alongside the Charity to help make 2008 a record year for fundraising!”
Help the Aged Dorset was at Herringston Specialist Plant Sale near Dorchester on Sunday 27th April and will be at: Waitrose, Gillingham on Saturday 3rd May; Sherborne Country Fair, Monday 26th May; St Mary's School, Shaftesbury, Saturday 31st May; Town and Country Fayre, Gillingham, Sunday June 8th; Gillingham & Shaftesbury Show, Wednesday 20th August; Melplash Show, Bridport, Thursday 21st August; Dorchester Show, Saturday 6th and Sunday 7th September.
The competition will run from 27 April to 7 September 2008. Tickets are £1 and all proceeds will go to Help the Aged Dorset.
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Loders Purchases Olds’ Peugeot
| Friday, July 4th, 2008 | | Loders is delighted to announce it has acquired Peugeot Dealerships from Olds Motor Group. | |
Loders Motor Group is delighted to announce that it has acquired the Peugeot Dealerships in Dorchester and Yeovil from the Olds Motor Group. The transaction also includes the Olds Motor Group Accident Repair business situated on the Grove Industrial Estate in Dorchester and the Dorchester Service Centre.
Brian Keene, Managing Director of Loders Motor Group, explains: “The purchase of Olds’ Peugeot is excellent news for Loders Motor Group. We are excited at the prospect of expanding our business and look forward to bringing the benefits of this acquisition to our customers and our team as a whole. The Accident Repair Centre and Service Centre will help us to deal with the increasing demand for this type of facility in the Dorchester area, whilst the Peugeot brand perfectly complements our existing range of Audi, Toyota, Volkswagen and Skoda vehicles.
“Olds and Loders are both family run businesses with a long history of motor retailing in the South West. Both companies can also boast a professional and experienced workforce with similar high standards of customer care. We really look forward to welcoming both Olds’ Peugeot customers and employees to Loders Motor Group.”
Sharon Old, Finance Director of the Olds Motor Group, comments: “It has been of the utmost importance to the Olds Motor Group that the Peugeot operations transfer to a local business with the same high values and strong foundations. There are many similarities between the way Loders Motor Group and Olds run their organisations, and for this reason we are delighted our staff and customers are in safe hands.”
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